Job DetailsJob Location APCH Main Building – Los Angeles, CA Position Type Full Time Salary Range $20.00 – $22.00 Hourly DescriptionA PLACE CALLED HOME (APCH) JOB DESCRIPTIONJob Title: Case Manager Department: Counseling Reports to: Sr Manager of Case Management
FLSA Status/Hours: Non-Exempt/40 hours Summary Under the direction of the Sr. Manager of Case Management, the Case Manager develops and implements Case Management Plans for youth (8 -20). The Case Manager is responsible for connecting youth and family members to resources, ensuring case plans are met, providing support to members during programming hours, and facilitating groups by performing the following duties: Essential duties and responsibilities:
Facilitates Member/Family access to community resources (Internal/ External) including recreational activities, housing, food, mental health, medical, dental and other services.
Establish effective relationships with key stakeholders Track case management plans and submit reports
Create case management plans (CMP’s), as needed, for members with higher level of need and provide follow-up support to ensure they are carried out as designed
Confer with the counseling team on a weekly basis to assess, evaluate, and discuss member progress and revise service plan as necessary Support BSW interns before or after case management or behavior support meetings with members
Manages case load (case management) between 10-12 with higher need clients and conducts bi-annual household calls for active members (15-20 family contacts per week).
Coordinate and monitor case management with treatment services for each client to ensure continuity of care Navigate multiple projects, including case management, agency responsibilities, and events
Make progress notes on clients on his/her caseload and review with the Sr. Manager of Case Management Assist Sr. Manager of Case Management and Sr. Director of Counseling with report writing and donor requests as needed Thorough completion of Direct Assistance assessment, and Counseling Referrals.
Review with counseling team/committee Direct Assistance applications on a weekly basis Perform budget management tasks such as analyze and track multiple budgets on a weekly basis with the counseling team to ensure all Direct Assistance applications align with funding sources. Collaborate with outside organizations to identify resources and build and maintain referral base Provide behavioral support to assist our members. Complete administrative work (filing, tracking program and participants, client case notes, preparing reports, phone calls etc.) Advocate for members and families internally and externally (i.e. school, court, public assistance, when appropriate) Coordinate and manage the identification of families in need of nutrition to become part of the Family Resource Depot. Manage FRD list, including waitlist of families and communication about FRD each week.
Assist in developing, managing, and facilitating annual Family-to-Family program (Includes family assessment, tracking and reporting donations, and follow-up) Order office and department supplies through Procurement Express and monitor inventory Prepare department correspondence (i.e. notifications to parents, flyers, etc) Schedule appointments, schedule staff meetings, and create agendas Translate for counseling sessions, mental health assessments, parent workshops, and meetings when necessary Support facilitation of Parent/Community meetings and events (Parent Cafe, etc.) and other community events Attend professional development trainings to gain skills needed to assist families and members
Other Responsibilities
Regular attendance, accountability and punctuality with regard to work meetings and commitments Perform other tasks as assigned Maintain confidentiality requirements at all times Assist with the supervision of members during program hours, special events and field trips QualificationsQualifications The Case Manager will be an individual who carries high personal and professional standards, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Case Manager will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As a Case Manager the candidate will also be expected to excel in the five department competencies of: internal & external collaboration, communication, prioritizing & planning, analytical thinking and work quality & innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our members; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community. Technical and Performance Skills
Excellent Communication Skills
Professionalism Customer Service
Time Management Ability to Multitask
Flexibility Mission-Driven
Dedicated to excellence Detail-Oriented
Strong Organizational Skills Google Platform Bilingual (Spanish/English) Preferred Education/Training/Experience Bi-lingual and bi-literate in English and Spanish Degree: B.A. degree in social services, psychology or related field
2 years experience as case manager with knowledge of available resources in Los Angeles
2 years experience with youth population (Elementary – High School) Physical and Mental Demands
Able to work in a dynamic and high noise level environment typical of a youth center Walking, standing required on daily basis Sitting and use of hands/vision for computer work for extended periods of time Lift up to 25 pounds occasionally Additional Information
Able to work well with diverse populations of employees and clients Able to work some evenings and/or weekends for department and/or agency events Solution-oriented team player who both promotes and practices a growth mindset Provides exemplary customer service and welcoming hospitality
APCH COVID-19 Vaccination Policy All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organization’s HR department. All fully vaccinated staff are highly recommended to get their booster vaccine once eligible. A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Please let us know if you are an APCH Alumni/aeBackground screening requiredA Place Called Home participates in E-Verify