Who We Are: It all starts with purpose.We are a purpose-driven nonprofit with a dynamic staff culture.With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and close to public transportation.
With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.We were named a Top Workplace by the Chicago Tribune in 2019 and 2021Come join our teamJob Responsibilities:Facilitates processing of applications and score/result report requests for the National Board Dental Examinations (INBDE and NBDE Part II), National Board Dental Hygiene Examination (NBDHE), Dental Admission Test (DAT), Optometry Admission Test (OAT), Advanced Dental Admission Test (ADAT), Admission Test for Dental Hygiene (ATDH), Dental Licensure Objective Structured Clinical Examination (DLOSCE), Canadian Dental Aptitude Test (CDAT), and future testing programs.
Counsels examinees/candidates in registering for, retrieving, or updating DENTPIN information.
Counsels candidates via phone calls, emails, live chat, and faxes.
Interprets examination rules, regulations, and policies, and collects corresponding information to counsel examinees/candidates regarding examination applications, regulations, fees, and policies.
Communicates information to individuals in a confidential and professional manner.
Compiles testing data for reporting purposes.Must Have:BS/BAIn lieu of a degree a minimum of 5 yearsoffice experience.Excellent oral/written communications, problem-solving, telephone, interpersonal, customer service and organizational skills.
Must be able to work in a team oriented environment and handle confidential sensitive matters.Ability to de-escalate unhappy or irate testing candidates.Basic level skills in MS Office Suite (Word, Excel and PowerPoint).Ability to occasionally travel to a test center to complete user-acceptance testing.Ability to occasionally travel to conferences for educational purposes.Nice to Have:Knowledge of higher education, high-stakes testing industry, and the profession of dentistry.Association management software and SharePoint Knowledge Management
– training will be provided.Direct customer service experience is highly desirable.Just a few of the benefits offered to employees:Promotes Work/Life BalanceHybrid Work Schedule (2-3 days from home)Health insurance/ dental reimbursement planAmple Paid time off401(k)PensionFlexible Spending AccountLife insuranceTuition reimbursementPaid Parental LeavePet InsuranceStudent Loan Refinance2 days off to work at a charity event of your choiceThe American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
If you need any assistance or accommodations due to a disability, please let us know at recruitingada.org.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)