Job Summary The Customer Support Representative will work to sell products, services, and technology solutions to businesses or groups of individuals.
This position is also responsible for producing reports for un-managed clients of the organization, providing exceptional customer service, and assuring outstanding results.
An individual in this position is expected understand the organization’s products and services and be able to quote them appropriately to customers.
This role is both customer-facing and internal.
The ideal candidate for this position possesses excellent customer service skills and a high level of attention to detail.
Essential Duties and Responsibilities
• Assist outside sales in generating revenue to meet sales budget goals
• Contact existing un-managed customers to demonstrate products, explain product features, and solicit orders
• Recommend products to customers, based on customers’ needs and interests
• Answer customers’ questions about products, prices, availability, product uses, and credit terms
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Prepare estimates and bids that meet specific customer needs
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filing expense account reports
• Negotiate details of payments
• Manage all active client purchasing for accounts receivable and equipment orders
• Assist with creation and management of projects to support ongoing client activities
• Work with Sales and Engineering department to aid in the gathering of client specific information needed
• Prepare and run requested client reports
• Work to establish a positive working relationship with management team of clients
• Conduct scheduled meetings with clients Qualifications
• BA or BS degree in related field or equivalent work experience preferred
• Advanced skills in Microsoft Office applications, specifically Word, Excel, Visio and Outlook
• Exceptional problem-solving skills and the ability to influence others
• Highly organized, with strong self-management and the ability to thrive in a fast-paced environment
• Speak clearly and communicate effectively both written and verbally
• Work amidst continuous interruptions and changing priorities with results focus
• Anticipate future needs of the organization and pursue related learning
• A passion for technology and adaptable to new technologies
• Proven record of coordinating process and procedure dynamics
• Experience with CRM and enterprise system management software, such as Autotask is a plus
• Exceptional prospecting, networking, and presentation skills
• Excellent communication (written and oral), negotiation, problem-solving and decision-making skills
• Proven initiative, good judgment, and ability to achieve results
• 24×7 operations experience and expectation required
• All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day.
Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated Our Culture With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team.
Our clients have high expectations for our services and so expectations for our employees are even higher.
We are a team of smart, dedicated, hard workers that take pride in exceeding our client’s expectations at every turn.
We greatly value an inclusive workplace and foster continued professional growth and development in this area.
Though we may work hard, we also love to play hard.
Rewarding our employees is essential to maintaining our unrivaled service experience.
Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cellphone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.
Integrity is the key to our success.
We do what we say.
Job Type: Full-time Schedule: Monday to Friday Ability to commute/relocate: Minneapolis, MN 55401: Reliably commute or planning to relocate before starting work (Preferred) Education: High school or equivalent (Preferred) Work Location: One location