[Customer Service / Remote]
– Anywhere in U.S.
/ Up to $60K per year / Sun-Th 11a-7pm PT
– As a Customer Support Rep you’ll: Use Intercom to read, track, and respond to support requests from customers (B2C); Understand Intercom and CS best practices; Provide a valuable and meaningful customer experience for users by being attentive to their needs; Research support issues and escalate tickets when there are indications of a larger issue; Provide detailed background information when reporting a bug or issue; Maintain courteous and articulate communication with the customerHiring Fast >>