Overview: Become a Customer Relations Specialist with Agape Care GroupAs a Customer Relations Specialist, you will an integral part of a team that is responsible for executing call center strategies to support our entire organization, including our patients, families, referral sources and branches.
The Customer Relations Specialist is the core of our centralized operations, who acts as a resource to the entire organization by answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions, in alignment with Agape Care Group’s mission, vision & values.
The ideal candidate for this role will be a happy, energized, self-starter who is dedicated to learning multiply technology platforms, with a strong verbal and written communications skill set, and who fosters a positive and engaging work environment by delivering unparalleled customer service during every interaction Must be technologically savvy with an aptitude for learning and have exceptional customer interaction skills.
This role requires the ability to support a high volume of incoming calls and quickly provide solutions, appropriately triage issues while navigating technology.
The Customer Relations Specialist will process all incoming referrals serve as the information specialist for internal and external customers, and ensures timely follow-up for all calls, referrals or questions.
And just like all of our team members, our Customer Relations Specialists have access to Agape Care’s supportive leadership team and professional development opportunities with plenty of room for advancement.
We’re Offering Great Benefits When You Join Our FamilyTuition ReimbursementImmediate Access to Paid Time OffEmployee Referral Program Bonus EligibilityMatching 401KAnnual Merit IncreasesYears of Service Award BonusesPet InsuranceFinancial and Legal Assistance ProgramMental Health and Counseling ProgramsDental and Orthodontic CoverageVision InsuranceHealth Care with Low Premiums$500 Matching Health Savings AccountShort-term and Long-term DisabilityVirgin Pulse Wellness ProgramFertility Assistance Program About Agape Care GroupA leading hospice, palliative, and pediatric comfort care provider in the Southeast, Agape Care Group is dedicated to serving patients and families with love and delivering the highest quality care.
Our network consists of Agape Care South Carolina and Agape Care Georgia, and at any location within our company, you’ll find a career that means something.
You’ll not only have the opportunity to use your skills to make a real difference, but you’ll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.
Our Company MissionAgape Care’s mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences.
For our team members, these aren’t empty words.
In every interaction, no matter how big or small, we’re dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.
Qualifications: A heart to serve patients and families and a passion for providing the best possible careEducation: Associate Degree preferredExperience: 1 years of customer service/customer relations experience in a healthcare or call center setting.
Required: Reliable transportation, valid driver’s license and proof of auto insurance.
Ability to sit, stand, bend, move intermittently and lift at least 25lbs and bear the weight of an average adult effectivelyWe’ve worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we’d love for you to join our family.
Pay is determined by years of experience and location.