Alliance’s mission is to provide essential housing and supportive services to people living in poverty with HIV/AIDS or other challenging health conditions. Our priority is in strengthening the safety net in Los Angeles County (LAC) for people caught in the downward spiral of chronic disease, hunger and homelessness. Alliance provides a full continuum of care for men, women, children, and families living with HIV/AIDS. Because in Alliance we believe in a world in which hope is restored and lives are saved through homes, help, and healing. For more information, please visit us at alliancehh.org
We offer great benefits, competitive pay, and great working environment!
We offer:
- Medical Insurance
- Dental Insurance (no cost for employee)
- Vision Insurance (no cost for employee)
- Long Term Disability
- Group Term Life and AD&D Insurance
- Employee Assistance Program
- Flexible Spending Accounts
- 10 Paid Holidays
- 5 Personal Days
- 10 Vacation Days
- 12 Sick Days
- Metro reimbursement or free parking
- Employer Matched 403b Retirement Plan
This is a great opportunity to make a difference!
POSITION SUMMARY:
The Intake Coordinator is responsible for conducting client intake, collecting eligibility documentation, and providing information on Alliance/APLA Health services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct client intake and determine housing and service needs.
- Answer and address incoming phone calls, emails and Alliances website inquiries from potential clients and referral sources in a timely and polite manner.
- Inform prospective clients of the full range of services available within the agency.
- Collect eligibility documentation from prospective client and provide follow-up.
- Perform data entry into various database systems.
- Effectively communicate and consult with the team to ensure timely follow up.
- Provide information and referral assistance to appropriate social service agencies and or community programs that meet the needs of non-eligible individuals.
- Assist in linking clients to APLA Health services/programs and other community agencies/programs.
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., client, referral sources, collaborating agencies, team members).
- Maintain complete organized working files, case notes and client documentation.
- Participate in regular meetings, trainings, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
- Adhere to agency policy, procedures, and the professional code of ethics.
OTHER DUTIES AS ASSIGNED TO MEET BUSINESS NEEDS.
Job Requirements:
REQUIREMENTS:
Training and Experience:
- Bachelors degree in a social science discipline OR A minimum of four years of experience in direct service with HIV/AIDS clients, homeless clients, or clients with other chronic illnesses.
- Excellent verbal and written communication skill.
Knowledge of:
Working knowledge of Microsoft Office.
Ability to:
Work in a fast-paced environment with attention to detail, coordinate multiple tasks, meet assigned deadlines, learn specific systems quickly and thoroughly, and communicate effectively with clients from diverse background as well as with government representatives.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California drivers license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes.
COVID-19 Vaccination or Medical/ Religious Exemption required.
Equal Opportunity Employer: minority/female/disability/veteran.
To Appl