Must Sit in Dallas Start Date: 8/27 Necessities for the Role Internet Speedtest Screenshot via ( www.speedtest.net ) 25Mbs upload 10Mbs download Call Center ( 1 year) Benefits / Insurance Verification (1 year) Pay: 16.50/hr Hours: 8am
– 5pm Job Summary: Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients suggestions and complaints.
Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
Provides timely response to patients inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
Provides pricing, availability, and schedules information within established guidelines.
Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patients condition.
Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism Ensures that good patients relations are maintained and patients claims and complaints are resolved fairly and effectively.
Creates patient activities as a reminder for the following tasks including but not limited to follow up calls for patients, to initiate discharge of service, to contact a patient’s doctor’s office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient’s care.
About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.
Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodationastoncarter.com (%20astoncarteraccommodationastoncarter.com) for other accommodation options.
However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.