Job Description1.
These are temp positions with the expectation that if the candidate has good productivity, quality and attendance they would be encouraged to apply for one of our permanent positions we have open within Operations.
We prefer to hire from our temp pool rather than from the outside.
2.
The hours for this position are from 10am-7pm CST with a one hour lunch or 10:30am-7pm CST with a half hour lunch.
However, during the first two weeks of training their hours would be from 8am-5pm.
3.
Candidates MUST have experience working with medical records (data entry, filing, processing, etc).
The Order Intake Specialist is responsible for receiving and entering a high volume of medical records from physicians, hospitals, clinics and patients sent electronically or mail.
Provides critical clerical support for Operations.
Responsibilities (90%)
•Performs accurate and timely fax, email and mail routing of medical records
•Reviews documents to check for urgency such as hospital discharges and applies priority in the review, entry and routing of such orders
•Identifies if medical records are for a patient of record or if the patient is new, creates account within software and attaches records and routes to appropriate department
•Assists other departments with printing, mailing or faxing medical records, claims, remittance advice documents or invoices
•Coordinates breaks, lunches and work schedule with other Order Intake Specialist to maximize coverage in receiving and responding to medical records; may assist in covering Customer Experience Specialist for breaks and lunches
•Maintains HIPPA compliance
•Maintains strict confidentiality of patient personal information.
•Performs other duties as requested by supervisor or manager.
Processes, Procedures and Systems (10%) § Reviews, understands and follows department policies, Standard Operating Procedures and job aides.
§ Notifies Supervisor and Manager of any defects or enhancement opportunities for SOP’s and job aides.
§ ssists with annual review of SOP’s and job aides.
Required Qualifications: § Bachelor of Science degree in Finance, Business Administration or related field or four years successful experience in a healthcare related organization.
§ Knowledge of insurance reimbursement § Knowledge of office administration and procedures § Proficient in relevant computer applications § Excellent communication skills, both verbal and nonverbal.
§ ttention to detail.
§ Strong knowledge of word processing, spreadsheet and database software