Telehealth opening in Salem, New Hampshire.
This and other rn jobs brought to you by NursingJobCafe.com Job Summary: Responsible for phone triage of symptom-based calls from patients, members or employees.
The Nurse assesses the patient’s needs, clinical symptoms, follows symptom-based protocols and gives appropriate clinical advice per nationally-recognized guidelines.
Provide referral to primary providers, specialists, healthcare facilities, and community resources as appropriate.
Provide telephone education and counseling to callers regarding a variety of health-related topics.
Document in client’s Electronic Health Record (EHR) as appropriate.
Essential Duties and Responsibilities: Promptly answers telephone inquiries regarding caller needs through listening and asking open-ended questions.
Conducts sound nursing assessments and offers alternatives following established nationally-recognized clinical guidelines.
Thorough, concise documentation of all calls with adherence to confidentiality agreements and policy and procedure.
Attends staff meetings, required training, and continued education opportunities specific to call center.
Reports unusual calls or variances to established policies and procedures to Manager or Supervisors.
Completes bi-annual competencies and self-performance evaluation with outlined goals and objectives.
Maintains current knowledge bases regarding practice issues and actively seeks opportunities to enhance same.
Promotes sense of pride in center and positive interpersonal relations among all team members.
Independently seeks out guidance/assistance as needed.
Displays competency in assessing the health needs of populations across the continuum of life (newborn to 100 years of age).
Amalgamated Life Insurance Company, Inc.
Job Description Additional responsibilities include but are not limited to: network referral, order intake, and assistance with Call Center Representative calls as appropriate to maintain service levels.
Education and/or Experience: Concurrent RN licensure in state of residence, active and in good standing.
RN licensure from a compact-licensed state, active and in good standing.
ADN degree.
Minimum of 2 years of clinical experience in acute or ambulatory care.
Current CPR certification required.
Knowledge and skills: Superior nursing process skills.
Excellent clinical acumen.
Exceptional nursing documentation.
Health education counseling skills.
Knowledge of basic community services.
Understanding and use of clinical systems, including triage software and EHRs.
Pleasant telephone manner.
Positive, enthusiastic, helpful personality.
Organized, able to set priorities.
Works effectively with minimum supervision.
Works well as a team member.
Ability to learn various software programs necessary to complete duties.
Physical Demands: Ability to work in a limited space.
Lifting up to 25 lbs.
on occasion.
Work Environment: Office or home office that is HIPAA compliant.
Reliable high speed internet a must.