[Customer Service / Remote]
– Anywhere in U.S.
/ Up to $60K per year / Benefits and Unlimited PTO
– As a Resolution Specialist you’ll: Draft copy for responses to online reviews written by guests, which are posted on various review sites; Build and maintain positive relationships with guests to increase repeat business; Reach out to guests who leave a negative experience review in order to change the perception of their stay to a positive one; Proactively seek out reviews from guests with a positive experience; Work cross departmentally with marketing to increase visibility of positive feedback; Attend weekly meetings and provide organized updatesHiring Fast >>