Description At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way.
When you join TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally.
Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
The Credit Bust Out Team is responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
Colleagues in this position become the designated account manager for our customers as they handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Being able to make a decision in ambiguous situations and then communicate to the customer in a confident and knowledgeable way is critical to success in this role.
Qualifications Minimum Qualifications: Qualifications
– Internal Attributes of a Successful Candidate: Strong customer service skills Ability to analyze complex account information and make effective decisions in ambiguous situations Strong oral communication skills with demonstrated ability to de-escalate difficult calls Demonstrated ability to work independently or within a team environment Strong flexibility and able to adapt to change Excellent organizational and ability to follow up/through Self-motivated and ability to manage time effectively Ability to identify and communicate solutions to process gaps Positive attitude Previous experience and success in financial or fraud segments preferred Hours of operation for the Credit Bust Out team are Monday through Friday 8am 12am EST and 12pm 4pm Saturday and Sunday.
Applicants must be available for any shift within those hours.
Shifts will be assigned upon certification of training.
Position has a starting pay rate of $24.50/hr.
Candidates who reside within 35 miles of the Phoenix Service Center will be required to work within the Hybrid Model.
Employment eligibility to work with American Express in the U.S.
is required as the company will not pursue visa sponsorship for this position.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices.
This requirement is subject to legally required accommodations.
US Job Seekers/Employees
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RAD_GSGHybrid Job: Operations Primary Location: US-Arizona-Phoenix Other Locations: United States Schedule Full-time Req ID: 22015928