[Customer Service Rep / Fully Remote]
– Anywhere in US / up to $45k-yr / Substantial Growth Opportunity
– As a Customer Support Representative you’ll: Research, respond to, and resolve customer requests and issues via email, chat, and phone; Become an expert in the product; Perform troubleshooting of products and embedded partner applications with both technical and soft skills; Reproduce customer issues, draft tickets in Jira with supporting documentation; Participate in an on-call rotation to assist customers outside of normal working hours; Work closely with small and large customers to solve the most challenging support interactionsHiring Fast >>