Job DescriptionGeneral Summary: The Retail Sales Associate is responsible for providing an excellent customer experience and performing duties as assigned including, but not limited to, cashier, sales floor merchandising, replenishment, receiving and e-commerce fulfillment. Key Roles and Responsibilities: Model company values in all actions, communication and decision-making Maintain store standards by assisting with stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasks Performs any other duties as directed by management Sales Floor Consistently create a positive customer experience through the utilization of the sales and customer service programs Educate and enroll customers into BevMo!’s ClubBev Program and the Gopuff App. Use product knowledge and BevMo! training to make product recommendations to customer Provide the customer with solutions, such as product substitutions or special ordering a product when applicable E-commerce Pick and pack items on a per order basis for dispatch to customers Ability to ensure accuracy of items picked/packed Clean and organize warehouse Receiving Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not match Merchandise product on the sales floor and in the warehouse to standards Conduct cycle counts to identify loss and improve in-stock position Re-shelve canceled orders promptly Manage waste and spoilage through strict compliance with ‘FIFO’ practices (First In, First Out) Requirements Skills Required: Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback. Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomes Education & Experience: Must be 21 years of age Retail, e-commerce or warehouse experience is preferred
Associated topics: b2c, door to door, electronic commerce, residential, residential customer, residential sales, retail, retailer