For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
About Crypto.com Arena
Since its November 1999 Grand Opening, the AEG owned, and operated Crypto.com Arena has set industry standards for world-class sports and entertainment events and an unrivaled commitment to delivering to its fans best-in-class quality of service and a guest experience second to none. As the home of four professional sports franchises – the NBA’s Los Angeles Lakers and LA Clippers, the NHL’s LA Kings and the WNBA’s Los Angeles Sparks – the downtown Los Angeles arena has proven to be a home court advantage for the local teams who have earned nine championships since moving to the L.A. LIVE adjacent venue. For more than 23 years, the iconic sports and entertainment showplace has continued to distinguish itself as the host of numerous major, high-profile events of national and international distinction including the 2004, 2011 & 2018 NBA All-Star Games, 2002 & 2017 NHL All-Star Games, 2000 Democratic National Convention, 2009 World Figure Skating Championships and 20 of the last 22 GRAMMY Awards shows. Crypto.com Arena has also been marked with performances and special events that brought international stature to the award-winning venue including concerts starring Taylor Swift, Beyonc, Prince, U2, Paul McCartney, Garth Brooks, Usher, Jay-Z, Kanye West, Keith Urban, Roger Waters, Britney Spears, Katy Perry, Ed Sheeran, Kendrick Lamar, Michael Bubl, Carrie Underwood and Justin Timberlake, as well as world championship boxing, family shows and special events.
Job Summary:
The Security Department’s team is responsible for the safety and security of Crypto.com Arena and/or Microsoft Theater’s guests, team members, and assets at all times. A Full-Time Officer II must be able to take on additional shift responsibilities and duties when the supervisor is not present. This is a full-time, non-union, hourly employee
Key Job Factors:
1. Non-Event Security Officer
* Ensure enforcement and compliance of the venue’s Event Policies at all times including oversight of visitor management, credential enforcement and Security entry screening processes.
* Assist with directional and informational inquiries.
* Take direction from Supervisors and provide direction to PT Officer 1’s and 2’s during Emergency Response and assist guests by providing direction and feedback.
* Conduct patrols of the building on a regular basis
* Utilize radios for communicating incidents.
* Respond to all security and safety related issues in a timely manner.
* Respond to incidents and compile information for Supervisors.
* Perform a variety of duties, often changing from one task to another of a different nature, without the loss of efficiency or composure.
* Use excellent customer service skills when interacting with guests, clients, and staff.
* Complete all assigned tasks within the guidelines and deadlines set by Security Managers and Supervisors.
* Comply with all legal and ethical instructions given by Security Managers and Supervisors.
* Ability to memorize, recollect and quickly relay relevant information when requested.
* Ability to interact effectively and calmly with angry or emotional guests and staff during intensely aggravated circumstances.
* Ability to maintain guest, team member, and company confidentiality.
* Have full knowledge of 24/7 Security Operations to include but not limited to: Ramp Procedures, Administrative Office Procedures, Command Center Procedures, Non-Event access control etc.
* Understand and operate Crypto.com Arena’s security systems (Genetec, 24/7 Incident Command, Fire Alarm System, AVTEC Dispatch, C-Cure Access Control, Visitor Management, Ramp Bollards and Access Gate, X-Ray Machine etc.).
* Be able to be utilized as an experienced resource in a sensitive and/or high profile area/post during any event as needed.
* Work closely with the Senior Supervisor to accomplish shift’s daily tasks in a timely manner.
* Fill-in for Senior Supervisor Open shifts as needed.
* Other duties as assigned.
2. Staff Training
* Assist with Department hiring during the new hire orientation training by being a Coach.
* Assist with training of new Security Officers during On The Job by being a Coach
* Assist with training of new FT Security Officers during On The Job by being a Coach.
3. Intradepartmental Needs
* Promote ENCORE|LA by becoming an ENCORE|LA advocate for its core principles and values.
4. Interdepartmental Communications
* Complete all required trainings assigned via Human Resources in a timely manner.
5. Time Management
* Complete Rest/Meal breaks in accordance with California Labor Laws.
Required Qualifications:
1. A minimum education level of: High School Diploma or it’s equivalency.
2. A minimum of 1-2 years of related work experience
3. Candidate must be able to work any shift as needed at Crypto.com Arena.
4. Currently a Full-Time Officer in good standing, having served at least 1 year with the Department.
5. Strong interpersonal and communication skills required. Ability to read, write and speak in English.
6. Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
7. Ability to multi-task and perform under pressure.
8. Ability to establish and maintain working relationships with staff, guests, visitors, clients, and vendors.
9. An understanding of the rules of law and penal codes.
10. Must have strong teamwork etiquette.
11. Must be able to rapidly adapt to changes in assignment.
12. Must maintain a high standard of appearance and grooming.
13. Ability to maintain guest, team member, and company confidentiality.
14. Tasks are performed with moderate supervision.
15. Ability to lift, carry, push and pull up to fifty (50) pounds.
16. Must be able to walk/stand and climb stairs for more than four (4) hours.
Preferred Qualifications:
CPR / AED / First Aid training
Work Conditions:
Tasks are performed with moderate supervision.
Walking and standing occurs 90% of the time.
Speaking, walking, running, lifting, listening and visual observations occur continuously.
Some tasks may require team members to come in contact with hazardous chemicals.
Team members should use precautions and follow safety guidelines.
Employee must maintain a neat, well-groomed and professional appearance that conveys professionalism at all times, whether in the office or out of the office.
Employee must represent Crypto.com Arena and/or Microsoft Theater and the Security Department in an exemplary manner.
Note:
This opportunity is only available to internal candidates.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)
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