Job DescriptionSUPERVISOR MORTGAGE PROCESSINGBankingResidential LendingLos Angeles, California$90,000 Base BonusThe Mortgage Processing Team Supervisor is responsible for managing all aspects ofresidential loan processing for their specific team. The supervisor providesleadership, guidance, and support to a team of mortgage loan processors. Directmanagement responsibilities include, but are not limited to, review of daily and monthlyproductivity metrics and overall pipeline management. This includes but is not limited to- total funded units, end to end cycle times, pipeline prioritization, loan quality results,proactively managing issues and escalating to management as necessary andadherence to all other departmental SLA’s.Responsibilities will include: Effectively manage the team pipeline to ensure all cycle time andSLA objectives are met and or exceeded. Holds every colleague on their team accountable for resultsincluding compliance and all metrics set forth by management. Ensures all colleagues on their team operate in accordance withthe established workflow. Provides colleagues honest and clear feedback regardingstrengths, opportunities, and areas for improvement. Providesweekly/monthly coaching and guidance for colleagues so theycan improve their performance. Serves as a single point of contact for all escalated matters. Demonstrates the ability to build alignment and commitmentwithin and across functions to achieve common goals. Participates in weekly deep dive pipeline meetings withfulfillment manager. Works closely with sales to ensure pipelines are moving asexpeditiously as possible. Other duties as/or assigned by management.Requirements:Must-Have* 5 years’ experience in mortgage loan processing 3 years management experience required.Skills and Knowledge College degree preferred. Excellent working knowledge of mortgage operations. Proven ability to lead, coach, and mentor. Ability to maintain high levels of performance, especially instressful situations. Strong knowledge of federal/state regulatory policies andprocedures. Excellent written and verbal skills. Excellent organizational skills. Ability to manage the workflow to enhance productivity whileminimizing stress. Strong PC skills, including Microsoft Office and Loan Originationsystems.
Associated topics: credit, document, financial record, loan, loan clerk, loan collections officer, loan processor, mortgage process, process, verification