ResponsibilitiesIn our department, we help individuals with communication, hearing, mobility, cognitive and swallowing disorders, along with everyday tasks. Our patients have problems that can lead to social isolation, unemployment and depression. Our goal is to help them with their challenges so that they may enjoy improved quality of life. We are looking for an individual who is dedicated to helping others. We care a great deal for those that work in our department. The individual holding this position will: greet patients at the time of their appointment and check them in and out in UCLA’s electronic health record (CareConnect); screen patients for COVID symptoms upon arrival, collect patient payments, make informed scheduling decisions based on knowledge of clinical practice at this Clinic; register new patients in CareConnect; receive incoming phone calls; closely monitor items in order and referral workqueues in CareConnect to ensure timely scheduling of appointments; maintain par levels for supplies, verify insurance benefits within a well-defined scope. Customer service is heavily emphasized at the Clinic. This individual may be asked to float to other clinic locations in Westwood or Santa Monica based on operational need. Similarly, this individual may be asked to work on a Saturday based on operational need.QualificationsProvide the highest level of customer service. Prioritize assignments when faced with heavy workload, deadlines, interruptions, and competing requests to complete tasks in a timely manner. Interact diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel. Modify and adapt office procedures when confronted with changing operational needs. Once trained, utilize Medical System structure and policies to serve as a resource for questions, referrals, and documentation. Recognize and deal appropriately with sensitive and confidential issues. Once trained, utilize the electronic health record (CareConnect) to perform administrative functions for various tasks related to patient services. Effectively use Word and Excel.UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.