ADP is hiring an Accountant Services Consultant.
Are you looking to grow your career?in an agile, dynamic environment with plenty of opportunities to progress?Are you looking for an inclusive environment with a culture of collaboration and belonging?Well, this may be the role for you Are you ready to make your mark?
As an Accountant Services Consultant, you will provide consultation and help answer questions supporting our sales team to turn prospects into loyal clients.
Acting as a small business advisor to our sales associates, accountants, and their clients by understanding the full offering of ADP’s suite of products and how they would be utilized by accountants, clients, and their employees.
You will spend most of your day consultatively identifying opportunities in our clients’ current processes and provide support for ADP’s products which may include, but not limited to: RUN Payroll, Time Labor Management, and ADP HR services Still, every day will be different because you will encounter interactions within different geographies and industries, and the solutions?you provide will differ based on their unique needs.
This will?keep things?interesting, and our top-ranked training will help to set you up for success??
To thrive in this role, you have a way with key stakeholders that builds rapport,?establishes?trust,?and shines with professionalism.?Over the phone?and in writing, your communication style is clear and easy for our clients to understand and?act?on.
As a result, your client satisfaction scores make you proud.
Pace should not scare you.
We also have a healthy dose of fun.
Not only can you find a career here but friendships that last in a company that values inclusion.?
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.
We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.
We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ, multicultural talent, and more.
As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.
Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to MakeYourMark?
Apply now To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos What you’ll do: ResponsibilitiesWhat you can expect on a typical day: Take Ownership.You’ll primarily work independently by creating and providing exceptional resolutions for accountants, sales, clients and across internal ADP teams by setting the appropriate expectations and providing pertinent information.
Through your expertise and relationship-building, you’ll identify and refer additional business opportunities to help increase accountant and client satisfaction and value.Implement?ADP Technologies.?You will recognize internal and external trends based on client interactions and offer solutions that benefit our accountants, clients, and ADP while also demonstrating the ability to prioritize and efficiently manage and document client issues to consistently meet business performance metrics.Partner Internally.?You?will?interact and collaborate with other ADP associates as needed and build strong and sustainable relationships with CPAs and Sales partners to meet the needs of our clients and partners.Multi-Task & Communicate.?You will commit to ensure one call resolutions as often as possible and build strong relationships with CPAs and sales partners to establish trust and contribute to the growth of their business and ours.
?You?will adhere to a daily schedule, manage a base of open requests, and remain available for our partners through various channels of communication such as phone, email, and chat.
Additionally, you will attend meetings and continuous trainings with a focus on building accounting partnerships.TO SUCCEED IN THIS ROLE: Requirements Prior experience is not required; we will train you to be successful You can work overtime hours during peak seasons.??A college degree is great but not required.
What’s more important is having the skills to do the job.
Bonus points for these: FPC certified2 years payroll knowledgeStrong client relationship and interpersonal skillsAbility to troubleshoot and resolve customer complaints using pre-defined solutionsDemonstrated ability to learn and apply basic concepts in new situationsOrganizational skills including the ability to multi-task, set priorities, and follow up in a timely mannerAbility to collaborate and work in a team environment as well as work independently and make sound decisions