Wake up each day to be part of a movement.
A movement to make an impact.
A movement to go for it.
A movement to provide solutions.
A movement to be empowered.
A movement to do the right thing.our people deliver.®Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2022 Come join us at AIT and see why our employees rank us among the best places to work.Position OverviewAIT is seeking a Customer Service Supervisor to join our team The Customer Service Supervisor is responsible for the daily contact with customers and also assists with freight quoting and routing.
In addition, they will help maintaining profitability for the station and supervise customer service agents.What You Will Be Doing Day-to-DayMonitor inbound/outbound emails and monitor phone activity.Assist the team with quoting and routing requestsAssist with general Freight Forwarding customer support inquiries in a high-volume requirement.Supervise staff with Cs responsibilities and adjust staff to handle new customers and projectsManage payroll, time off requests and assure overall CS Department coverageAssure overall CS Department quality and efficiencyLook for process improvement opportunities and drive to implementation.Own/assign projects related to driving customer experience improvement.Assist with general Freight Forwarding customer support inquiries in a high-volume requirement.Other duties assigned as the business deems necessaryWhat We Look For In TeammatesA team player who works well with others – being respectful to our teammates is a Core ValueA strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your roleGrowth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differentlyCustomer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our cultureOther Skills We Hope To SeeHigh School diploma required; Associates Degree or equivalent3-5 years of experience in freight forwarding or customer service/operations/supply chain/logistics industryQuoting and routing experience preferred Must be proficient with Microsoft suitesAS400 strongly preferredStrong problem solving skills with ability to develop new ideas and innovative solutionsExcellent verbal and written communication skillsMust be detail-oriented and able to time manageAbility to work in an extreme fast-pace environment, high movement and pressure Works well individually and team setting.What AIT Can Offer YouGrowing company with a record year in performance that continues to scaleHands-on and passionate CEO that understands the importance of hiring great talent – passionately caring for coworkers is a core valueLaid-back and open-door work environmentHigh performance culture with a focus on a growth mindset where continuous improvement and changing for the better is embracedOpportunity for advancementCompetitive compensation packageProfit Sharing Bonus (quarterly incentive pay)—great opportunity to earn more with a thriving vertical solution for AITFull line up of benefitsTuition assistanceVolunteer program – it’s also a core value – we care about our communitiesAIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods.
For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget.
With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.
If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careersaitworldwide.com