Overview Abile Group has an exciting and challenging opportunity for a Problem Management Analyst supporting an Intelligence Community Customer.
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Responsibilities Support the planning, design, and implementation of Problem Management processes to meet evolving and changing needs and business requirements of customers, service providers, and internal stakeholders Support the development of procedures, work instructions, and templates to support process execution Performs as a self-starter who manages end-to-end efforts working independently as well as within a team environment Analyze and use reengineering approaches that ensure linkage among processes, service providers, and organizational structures in order to develop unified and consistent service delivery Leverages knowledge and best practice experience to identify and support the recommendations for improvements opportunities within the specific process area Monitor processes within the environment and throughout the ITSM process life cycle; validate adherence to specified process requirements and measurement activities; support quality assurance activities related to process Ensure compliance with process-specific standards and policies Support analysis, evaluation, and assessment of process performance measurements, and can brief results and recommendations to the appropriate level governance forums Conduct quality assessments to validate proper implementation of processes to meet quality standards Prepare and brief reports to customers and service providers Work with other areas to perform analyses and troubleshoot issues across specific ITSM process areas Support process improvement, reengineering methodologies, and best practice principles to design and implement process modernization and improvements Deliver high quality work and adapt to new challenges, on their own or as part of a team Qualifications Clearance Required: Active TS/SCI with CI poly Degree and Years of Experience: Bachelor’s degree or equivalent plus 1-3 years of experience Desired Certifications: Foundations or Advanced ITIL certifications or training Required Skills: All candidates require one to three years experience with a deep understanding of ITIL v3 and/or ITIL v4 frameworks Basic understanding of IT service management Knowledge of process analysis, design and ability to define functional requirements Understanding of data and information analysis Workflow and ticketing tool exposure to ServiceNow and/or Remedy, Maximo Knowledge of process improvement techniques Ability to perform data analysis and trends using existing tools and techniques Experience rolling out ITSM processes in a large government environment and performing analysis of data and trends Strong written and verbal communications skills Ability to present technical details to a non-technical audience (briefing) Ability to facilitate reoccurring technical/non-technical meetings and working groups Desired Skills: Working knowledge with ServiceNow Experience creating interactive dashboards About Abile Group, Inc.
Abile Group, Inc.
was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management.
We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients.
We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise.
EEO Statement Abile Group, Inc.
is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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