Position Description WBB is now part of Serco Serco is seeking a dynamic General Clerk to support our Navy customer onsite in El Segundo, CA. Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. In this role, you will: Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures Answer and direct incoming telephone calls and visitors Schedule and plan meetings/appointments as required, including conference calls Liaise with staff members, applicants and the general public on a daily basis Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs Qualifications To be successful in this role, you will have: Ability to obtain and maintain a DoD Secret clearance High School Diploma or GED 3 years of experience in office management or clerical support High proficiency in the entire Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, and Microsoft SharePoint Workspace Additional desired experience and skills: Experience editing and formatting documents in accordance with SECNAV awards instruction and Navy Correspondence Manual Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset – we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careersserco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agenciesserco-na.com. COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).