Responsibilities: Assist in the deployment of new applications and business initiativesAssist in the deployment of new systems, enhancements or initiativesMaintain a thorough knowledge of the business rules and organizational workflows that exist within the administrative and clinical areas.
Document as-is processes, workflows and rules.Maintain a thorough understanding of the system applications used in departmental areas.Assist in coordinating resources (applications and staff) as needed to successfully deploy new systems and enhancements to existing systems.Work with third-party vendors in support of systems.Work well in a team environment and demonstrate customer service skills at every level.
Liaison between IT and organizational departmentsEvaluate, define, analyze and document business problems with business stakeholders.Review requirements/ business problems with stakeholders, IT development team, and vendors and recommend alternative solution approaches and/ or solutions.Be a spokesperson for IT and introduce and lead IT initiatives in clinical and other administrative departments.
Interfacing/Information ExchangeOversee deployment and maintenance of information exchange or interface enginesCollaborate with HIE partners and leverage shared HIE capabilitiesCollaborate with the HIE technology vender, server as a primary contactAssist in onboarding of new data partnersActs as a technical liaison to a variety of audiences and stakeholders, including users at all levels, vendors, and HIE participants Operation Support and Process ImprovementBe a key member of the operation team and perform regular and repetitive processes.Suggest operation improvements and analyze and recommend changes in systems accordingly.Remains flexible; be proactive in identifying issues, risk, and create processes where there is none.Identify process improvement opportunities and communicate the same to stakeholders.
Be a team player to making and leading these changes.Deal with and resolve ambiguity.
Project participationAssist in developing project scopes.Monitor and maintain the project scope.Assist in the completion of benchmarked goals and project schedule.Follow the change management process.Document findings, results, and modification of project progress.Communicate with stakeholders and project team about project status and impact.Provide post-implementation support and monitor the utilization, progress, and sustainment of the projects.
Other IT duties as deemed necessary should include but not be limited to the followingTest and document compliance related to MIS policy and procedure.Assist in system(s) evaluations with other IT staff.Participate in IT team meetings and initiatives.Participate in the strategic planning process for IT.Participate on and chair committees deemed necessary to support standards and accreditations.Assist in providing training when deemed necessary.Participate in Orientation Training for IT.Provide application training when deemed necessary.Perform other duties as assigned by supervisor.
Administrative and other related duties as assignedActively participates in Performance Improvement activities.Actively participates in AltaPointe committees as requested.Completes assigned tasks in a timely manner.Treats consumers with dignity and respect.Works in a cooperative manner with other AltaPointe employees.Follows AltaPointe policies and procedures.
Qualifications: Bachelor’s degree in Information Systems or Business.
Minimum of 2 years’ experience in healthcare and application planning, installation, and training; experience supporting software deployments; task-oriented, good communication, analytical, problem-solving, and organizational skills.
The candidate must possess a combination of business, technical, and project management skills.
Knowledge of Microsoft Office and reporting tools, i.e.
PowerBi.
Lift 30 lbs.