Schedule: Mon – Sat Flex Overview: Responsible for performing a wide variety of document review, report administration and back up support duties related to Business Account Services.
Receives and processes new account applications, monitors and completes assigned reports .
Performs miscellaneous support functions as assigned.
Responsibilities: 1.
Reviews Business Account applications and documentation.
a.
Review business account documents from the branch, for signatures, completeness and correct coding.b.
Send correspondence to the branch or to the business, for additional documents as needed.c.
Review website for applicable Department of Commerce at the State the business is located for verification of business registration.d.
Review all business documents to ensure they match the information at the State in which the business is located.
If there are discrepancies, coordinate with the branch or the business to get appropriate documents for correct information.
2.
Follow up application problems.
a.
Correspond and follow up with branches on rejects to ensure corrections are completed within 30 days.
If they are not resolved, involve the manager or assistant manager.b.
Correspond and follow up with business owners, if resolution is not corrected by the branch.c.
Provide feedback about areas that need additional training focus to correct and improve procedures and trainings.
3.
Bank Secrecy Act Compliance.
a.
Reviews all business documents to ensure they are in compliance with BSA, including:Customer Identification ProgramNamePhysical address of businessIdentification number for signers on accountValid picture identificationRegistered business documentsMonitoring and reporting to the Security Department any questions checked as yes on Customer Due Diligence questionnaireOFAC ScreeningEnsure each new account has a Credit Bureau Report and Chex Systems verification for OFACDetermine legally operating status for businessDescriptions of the primary purpose/function of the businessLocation of the businessEligibilityb.
BSA Compliance:While performing the job functions and duties listed in this job description, the individual must adhere to, and comply with, all the regulations outlined in the credit union’s Bank Secrecy Act (BSA) policy.
This position will be required to complete, understand, and pass the BSA test on an annual basis 4.
Branch Support and Business Member Support a.
Able to answer questions about business accounting, regarding all aspects of business accounts, business registration, and products offered.b.
Able to research and resolve situations for the benefit of the credit union and the business.
5.
Business Account Training a.
Assist Business Trainer with Entity Trainingb.
Assist Business Trainer with branch staff trainingc.
Provide suggestions on necessary trainings, based on questions asked and interaction during training sessions.
6.
Meetings a.
Attends and participates in meetings as required.
7.
Other Duties a.
Assists coworkers with questions and problems courteously and promptlyb.
Obtains and conveys information as requested.c.
Maintains the Credit Union’s professional image IND21 Qualifications: Training/Education/Certification: High school graduate or equivalent.
Coursework in general office skills.
Required Knowledge: Basic understanding of AFCU Polices and Procedures.Knowledge of related computer applications including Word, Excel, Credit Reports, Chex Systems, Csair, Flex, Imaging and Web Applications Experience Required: New Accounts experience preferred.1 year general office experience.Prior experience helpful, particularly in a financial environment.
Skills/Abilities: Strong typing abilities.Excellent phone skills.Good communication and public relations skills.Well organized and attentive to detail.Willing to cooperate with and assist others.Able to use PC, printer, phones, and basic business equipment.Ability to prioritize tasks and assignments.Ability to professionally represent self.
Dept, & AFCU to members, staff and outside entities.