The Role…We are looking to recruit a dynamic and accountable leader to open and manage our first WestCoast USA based Soho Home store. The General Manager will be responsible for the day to dayrunning of every in-store aspect of the space, driving sales and delivering the Soho Houseexperience in a completely new & unique environment. Reporting into the Head of Retail this rolewill be responsible for training and managing a team capable of delivering ‘second to none’customer service & expert product knowledge to the public and our members. They will also beresponsible for KPI attainment in line with company strategy, managing events within the spaceand full accountability of the space.Main Duties…Recruitment of an outstanding sales team, passionate about delivering exceptional customerservice and interior design services.Finding innovative ways to deliver KPI’s set by the business and accurately reporting allsales data back to relevant teams.Lead and create seasonal training sessions with the team to maximize product knowledge.Collaborate with the Head of Retail on how customer service can be continually improved &maintained through key trading periods.Responsible for ordering, and managing product & materials needed for the store.Performing stock take on a monthly basis to hit business KPI on stock accuracy.Immerse themselves in the Soho Home product to become an expert in Soho Houses interiordesign & style.Manage the interior design diary alongside the Interior Design Manager to ensure space is setup in the store to deliver meetings.Work alongside key internal stake holders to delivery and execute in store events.Maintaining visual merchandising standards with a keen commercial eye and proactive approachto trading conditions.Manage & host in store events in line with marketing calendar.Build relationships with multiple stakeholders across internal departments to support retailsuccess.Excellent communication skills with confident sales approach.Lead by example in providing the Soho Home customer with a professional, warm and friendlycustomer service across all facets of the store.Leading the team in driving sales & achieving set budgets and KPI’s. Full accountability ofretail operations within the store.Working collaboratively with internal stake holders to run store events and member spaces.Analyze & communicate data from sales and customers to better understand and service the SohoHome customer.Requirements5+ years managing a flagship (or equal to) store.Passion for interior home design and furniture industryExperience running in-store events.Some experience or knowledge of multi-faceted stores and running them.Proactive & can-do attitude.Ability to think on their feet to quickly resolve queries and issues.Excellent communication skills at all levels.Accountability and responsible approach.Warm and friendly manner.Confident working within a team and also individually.Leads by example.BenefitsWe Have The Perks…Soho House offers competitive compensation packages that feature global benefits and perks. Wepride ourselves on our training to development options for the technical and managerial skillsnecessary to grow a career.The Basics:Medical, Dental and Vision Health Care Coverage401K with company matchPaid Time Off (Sick, Vacation, Personal)Pet InsuranceBrand Discounts: Hotel, Restaurant, Soho Home and Cowshed SpaPaid Parental Leave (12-26 weeks, pending tenure)The Extras:Soho Impact: mentoring, apprenticeship, local outreach and sustainability programsLearning & Development: An extensive range of courses for all employeesCookhouse & House Tonic: Trainings and events for all employeesAnd more…!Opportunities for all…Soho House was created to bring diverse communities of people together, and we take thesame approach with recruitment. We thrive on differences and believe it is critical to oursuccess as a global company. Soho House is proud to be an equal opportunity workplace that seeksto hire, develop and retain the most talented people from a variety of backgrounds, perspectives,and skills. We therefore encourage all applications that could bring diverse perspective to ourbusiness.This employer is a corporate member ofmyGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.