Job Description Veritext is the global leader in legal litigation and deposition solutions. We provide the most skilled court reporters, advanced technology and unmatched service to help our clients achieve successful outcomes. Our national scale enables us to provide consistent and reliable delivery anytime and anywhere. Veritext utilizes advanced technologies to streamline the deposition process and to manage the most complex cases. Proprietary video, mobile and workflow services combine with superior security, including HIPAA and PII compliance, to ensure that you have the best tools and the confidence of working with the market leader. Main Purpose of the Role To welcome all guests to our offices, address their needs professionally, and ensure that the environment and all technology is properly working. Behavioral Expectations Veritext Employees are expected to exhibit the following behaviors in the performance of their role: · Work collaboratively with Veritext colleagues, exhibiting Veritext Values · Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner · Communicate necessary information timely, accurately and effectively; report incidents to management · Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role · Take ownership of your work; follow-thru until final resolution General Responsibilities · Understand Company targets and strive to meet and exceed · Understand Veritext products and services and their value · Resolves issues and escalate as needed to ensure prompt and accurate resolution · Recommend and implement improvements in process and procedures · Participate and absorb all trainings including Veritext University, Summer Camp, in-person development sessions, etc. · Fully understand your role and how it relates to other departments Key Responsibilities · Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to depo; adhere to technology protocols for each and every room · Greet and welcome all visitors in a pleasant, welcoming demeanor and respect; ensure front desk coverage · Enforce Veritext security and health policies for all visitors · Act as primary point of contact for all guests; actively help with all logistics and requests; build rapport with clients/partners/visitors · Treat independent contractors as “key members of our team”; go out of your way for them and ensure they are set up for success · Be knowledgeable and educate clients and ICs on Veritext product and services, and encourage their use (promote the value and “sell”) · Proactively assist clients with all deposition-related technology, including facilitating myVeritext, Veritext Virtual and Exhibit Share access; provide troubleshooting of products and services and/or know where to direct the inquiry/escalation · Set-up “loaner” equipment for guests and ensure the return of such (including all cables, mice, etc); adhere to “loaner” protocols · Maintain a professional appearance of all conference rooms and client-facing areas. (e.g., ensure supplies are refilled and stocked; areas are clean and welcoming; chairs and tables are arranged properly) · Be part of the phone queues and/or work the reception phone effectively · Track office supplies and reorder when necessary · Use Vision to manage conference room usage on a daily/weekly/monthly basis · Contribute to ongoing operations during “downtime” on work directed by your manager: o Entry of Snap Scheduling o Deposition notice entry o Office mail o Deduping the Vision database – clients, vendors, addresses, etc. o Researching and correcting email bounce-backs o Client Profile updates o Late transcript/vendor invoice o Obtaining missing witness email addresses for ES and Remote jobs o Follow up on missing notices o Follow up on missing billing information (e.g., claim numbers) · Assume responsibility for participating in and completing ad hoc projects Skills and Competencies · Comfortable using technology; assisting others with their IT and Veritext’s tech-based services · Must have a pleasant demeanor and service with a smile mentality and maintain composure under pressure · Must possess excellent written and verbal communication skills · Client service oriented with strong interpersonal skills · Dedicated professional with the ability to respond to requests promptly and accurately · Must be detail oriented, organized and be able to multi-task · Proactive and motivated with strong problem solving and follow up skills · Must be able to work both independently and as part of a team Required High School diploma or equivalent Minimum of 2 years relevant experience Preferred Prior knowledge of/experience working in the Legal industry or a client servicing role Veritext offers competitive compensation and an exciting benefits package including medical, dental, vision, 401K with company match, generous paid time off, company paid short & long term disability, life insurance, and more. VERITEXT is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU. Company Description Veritext is the leader in deposition and litigation support solutions with a proven track record of industry excellence. For law firms and corporations, we provide coverage across all of North America, state-of-the-art conference rooms, facilitate the connection with highly skilled reporters and videographers, advanced technology, remote services, unparalleled client service, and on-time delivery. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process, and reliably handle the most complex cases. All of this combined with unmatched data security ensure that Veritext clients have the best tools available and the confidence of working with the market leader. Litigation continues to increase nationwide, Veritext is investing in developing the workforce necessary to support the rapidly growing demand for reporters – from coast to coast in the U.S. and Canada. For more information visit www.veritext.com.