Title: Application Developer III IVR DeveloperLocation: REMOTEDescription:Responsible for developing and maintaining omni-channel applications and Contact Center configurations used within the enterprise.
The candidate will be required to work in multiple vendor product environments.Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers.
Passionate continual learner & also willing to take the time to understand architecture in existing systems.Codes, tests, debugs and documents results while enhancing applications to ensure that production systems continue to meet user requirements.
Develops and maintains application design, program specification documents, and proprietary IVR, SMS, and Chat applications.
Responsible for system design specifications that serve as a template for subsequent system/program developmentInteracts with user management regarding project status and user requirements to promote an environment with improved productivity and satisfaction.
Provides technical leadership and training for other team members.
Performs related duties as assigned.Minimum of five (5) years directly related and progressively responsible experience.
Minimum 5 years experience in IVR programming; Thorough understanding of Systems Development Life Cycle (SDLC) process.
Proven experience with WEB API, RESTful services and related tools such as Postman and SOAP UI.Working experience with Twilio and IBM Watson is required and essential to job functions.CxOne/InContact Studio experience is highly preferred.Oracle SBC and Avaya Session Manager knowledge are a plus.Strong analytical, problem-solving and conceptual skills.
Ability to communicate effectively and professionally both orally and in writing.
Good team player with interpersonal skills.
Ability to prioritize work load and consistently meet deadlines.
Ability to use good judgment in conveying project status and problem escalation.
Strong organizational skills; attention to detail.If you think this position is a good fit for you, please reach out to me
– feel free to call, text, e-mail, or apply to this postingAndrew Torchine586-960-3858Atorchinealinestaffing.com