Guest Service Expert
First impressions are everything! As a Guest Service Expert, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- – Fast paced work environment
– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
– Performance based incentive programs
What you will be doing:
– Greet, check-in, respond to requests and settle accounts while providing exceptional service
– Take initiative to add a personalized experience
– Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Your experience and skills include:
– Service focused personality is essential; experience is an asset
– Prior Front Desk or related Hotel Experience
– Prior experience working with Opera or a related system
– Fluency in English; additional languages are a plus
Your team and working environment:
– Service minded and guest focused, this department does everything possible to make our guests happy and have fun in the process. High energy, and the ability to multi task and attention to detail are important in this fast paced environment.