Teledyne LeCroy is a leading provider of oscilloscopes, protocol analyzers and related test and measurement solutions that enable companies across a wide range of industries to design and test electronic devices of all types.
The OakGate Technology team is a leading provider of test, validation, and benchmarking products and services to the storage industry.
We are looking for a Field Applications Engineer to join our team.
This position has many aspects and requires a solid understand of storage protocol in addition to software and tools skills to develop tests and evaluate protocol/device behaviors.
It will require a person with technical skills to make engineering decisions, business judgment to make/propose action plans and excellent personal relationship skills to promote and maintain customer loyalty.
In addition, this position will require owning/driving to resolution both OakGate and customer problems.
Responsibilities Debugging problems and isolating protocol anomalies.
Identifying issues with customer products Identifying bugs in the OakGate system Developing variations on test to isolate and diagnose issue.
Presenting diagnoses to customer engineering and management.
Coaching customers on effective test development.
Managing and tracking issues for customers, and for OakGate when OakGate bugs are found.
Constructively working with customer engineers and management to achieve desired product results.
Enhancing the OakGate customer experience Promoting OakGate solutions for customer test needs.
Qualifications Understanding of storage protocol including SATA, SAS, and NVME (have looked through specifications and have the ability to find and understand specific entries pertaining to issues) Using a specification, ability to clearly articulate correct and incorrect protocol behavior Capable user of LeCroy, SerialTek, or other … protocol analyzers Ability to evaluate protocol analyzer output, compare it with specification to identify anomalies Familiarity with Linux environments, commands and Linux resource tools Familiarity with Windows environment, commands and resource tools.
Programing skills, basic editor functions, compilation….
Some familiarity with scripting languages such as Python.
(ability to learn and become proficient) High level understand of Intel based system architectures, motherboards, power supplies, PCIe slots.