Member Service Assistant
Ajilon is seeking an experienced candidate for one of our favorite wellness brand clients! The ideal candidate has excellent communication skills and loves relationship building with clients and customers. This position is fully remote, however you must be local to the Los Angeles, CA area. This is a temp-perm position.
Compensation: $34/hr
Employment type: contract – hire, full time, remote
What You’ll Bring:
- 5 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning
- High school diploma or equivalent (required)
- Post-secondary degree or certificate, preferably in Business Management (preferred)
- Strong communication skills: Listening, verbal and written communication
- Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus
- Resourceful and creative; strong researching skills
- Extremely organized & excellent attention to detail
- Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness
- Remains calm & professional under pressure and with competing priorities
- Supports colleagues through encouragement, open communication & “how can I help you” mentality
- Enjoys working in a collaborative work environment
- Has flexibility in their work schedule and willing to work weekends, evenings and holidays
- Has FUN!
Job Requirements:
Duties and Responsibilities:
- Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction
- Responsible for onboarding new members and creating the first magic-moment
- Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience
- Creates a relationship with the member by building rapport and trust
- Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
- Proactively anticipate future needs for the member & create mini-magic moments
- Assist in professional partner selections, project management and communications
- Serves as a liaison between members and vendors in managing projects, budgets and logistics
- Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do
- Can de-escalate member
- Delivers service KPI’s and meets SLA’s ; always striving to exceed member expectations
- Test and use company technology in order to provide product feedback to drive quality
- Cross functional communication between multiple departments and key stakeholders
- Learn and retain a thorough working knowledge of all existing and new products
- Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer