Description We provide technology that community financial institutions use to manage risk and drive growth.
Our solutions automate key processes
– from anti-money laundering to fraud detection to CECL readiness to lending workflows
– empowering our customers by addressing their Enterprise Risk Management needs.
As a Client Success Manager, you are empowered to work directly with our customers to make the best decision for each situation while providing great customer service to carry the customer relationship forward.
You will create solutions that drill down to the core issues to a range of client questions and will have a direct impact on whether a client stays with Abrigo.
This role works collaboratively with multiple departments to ultimately make sure that customers receive the most return on investment from their licensed solutions.
This individual will report of our Director of Client Success.
This position will be remote or office based in Raleigh, NC or Austin, TX.
What You’ll Do: Own the entire customer experience for a portfolio of accounts establishing great relationships as a trusted/strategic advisor to deliver customer success & satisfaction Ensure clients receive derived value and optimal use from solutions purchased by carrying forward Client Success proactive communication mission, conduct periodic business reviews and source client trainings to consulting resources from communication efforts.
Drive client engagement by promoting Abrigo’s educational events Uncover 10-12 cross sales leads and client advocates per month Work interdepartmentally to bring client issues to resolution Solve account level, as well as basic technical level issues related to our software and clients end systems Programmatically manage account escalations, past-due invoices, contracts and service agreements Detect, report, forecast, and mitigate client risk to identify and develop account planning to assist sales in enabling account growth Stay current on industry and suite of services and products to meet account needs What You’ll Need: 1 years of experience in banking, finance, or a B2B software role BA/BS degree or equivalent and 1 years client service experience in banking and/or technical services environment Proven ability to manage multiple projects at the same time while also paying close attention to details Proven account management or relevant experience Ability to work and communicate with senior/executive level partners Demonstrated ability in communicating and understanding more complex technical issues Excellent written and oral communication skills across multiple channels (email, phone, etc.) Ability to travel as needed (up to 25%) Demonstrated ability of retaining high level of client base (70%) What You’ll Get: Market competitive total rewards package To be part of the Heart & SOUL of a winning company with an inspiring mission The opportunity to Make Big Things Happen Competitive salary along with full health benefits with an HSA option Unlimited PTO and bank holidays We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.
Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
If you need assistance or an accommodation due to a disability, you may contact us at with the subject line accommodation.
Category Financial Managers Education Bachelor’s Degree Experience 1 to 20 years Job type Full time