1736 Family Crisis Center offers crisis intervention services, including four 24- hour hotlines, as well as longer-term services in client advocacy and outpatient psychotherapy. The residential counseling and support services include shelter programs for (1) runaway and homeless adolescents, (2) domestic violence and human trafficking victims and their children (emergency and transitional programs (3) Homeless prevention and rapid re-housing services for the general population and Veterans and their families. Community outreach programs are provided to educate the public and prevent mental-health problems in the general population and in targeted groups to at-risk populations.
Bridge Residential Care Manager
We are currently seeking a full-time Residential Care Managers to provide coverage for our new 15 bed Bridge Home Project. This is an exciting opportunity for a driven, advocate with a passion for community service. This project will directly serve women experiencing homelessness and provide an opportunity to become a part of the launch of a unique experience aimed at resolving the homeless issue affecting Los Angeles County by providing a clear path towards permanent housing.
Please indicate shift of interest: (7:30am-4:00pm, 3:30pm-12:00am, 11:30pm-8:00am)
Position Responsibilities Include:
- Use of knowledge, support and advocacy skills to engage with clients on daily basis to maintain a safe and supportive experience in the program
- Assist Program Coordinator and case manager in aspects of client enrollment, advocacy, resource linkages and program adherence
- Preparation, coordination and service of meals
- Conflict intervention and de-escalation using professional techniques and trauma-based skillset
- Provide monitoring and ensure that shelter is accessed only by permitted parties only by authorizing the entrance and exit of deemed clients, employees, vendors and other authorized individuals
- Provide site security by regular patrol of site, ensure safe practices and guideline adherence by clients
- Ensure accurate recording of client daily sign-in/out log
- Conduct bag/belongings search and screening for each individual participant enrolling in program prior to entry and upon regular daily return to site for every client. Enforce guidelines regarding items allowed on site for safety purposes
- Conduct scheduled room checks for adherence to safety/cleanliness standards, monitor and report any safety concerns in relation to residential program
- Ensure safety of site by reporting any maintenance needs and physical site issues
- Contact police or appropriate parties in case of emergency and ability to lead evacuation and/or ensure other safety protocols are followed
- All additional duties as assigned, as this is not a comprehensive list of duties, shifts and schedules not guaranteed are determined by the needs of the residents
Qualifications:
- BS Degree or Education in mental health, social services or comparable field desired.
- Previous experience with homeless population, particularly issues related to women experiencing homelessness, in a residential or related living facility and related culture. (combination of education and experience will be considered)
- Knowledge of residential site security issues and ability to enforce all guidelines related to safety
- Knowledge of issues related to women’s poverty, homelessness, mental illness, trauma, substance abuse, health issues.
- Strong knowledge of boundaries, and client focused care, HIPAA, programmatic standards of operation and documentation,
- Familiarity with the Coordinated Entry System, Clarity HMIS and Interim Housing program data requirements strongly preferred
- Familiarity with the Housing First, Harm Reduction and Trauma informed philosophies.
- Demonstrated ability to clearly communicate verbally and in writing
- Knowledge and experience with Service/Emotional Support Animals
- Bilingual (English/Spanish) preferred
This Job Is Ideal for Someone Who Is:
- Dependable – more reliable than spontaneous
- People-oriented – enjoys interacting with people and working on group projects
- Adaptable/flexible – enjoys doing work that requires frequent shifts in direction
- Detail-oriented – would rather focus on the details of work than the bigger picture
- Achievement-oriented – enjoys taking on challenges, even if they might fail
- Autonomous/Independent – enjoys working with little direction
- Innovative – prefers working in unconventional ways or on tasks that require creativity
EQUAL OPPORTUNITY EMPLOYER:
1736 Family Crisis Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.