Company Description
Great Expectations College Prep helps high schoolers and their families prepare for the college application process by offering test preparation, tutoring, counseling, athletic recruitment guidance, and beyond. We recognize that at the end of the day, colleges want strong students, but they also want real people with real commitment to their interests; Great Expectations tutors and counselors have helped thousands of students excel in high school while also creating a narrative that is both authentic and unique.
Position Description
We are currently seeking an Operations Coordinator to provide support to our clients and operations team. The candidate must be self-motivated, incredibly detail-oriented, and extremely comfortable multitasking. The position reports to the Director of Operations and works alongside a small team, assisting the company owner, employees and clients.
We are looking for someone to work full-time 37-40 hours/week, and cover weekend shifts on a rotating basis. This is primarily a WORK FROM HOME position, with occasional visits to West Los Angeles.
DUTIES TO INCLUDE:
- Managing proctored exam schedule and process (confirming students’ attendance, scanning answer sheets, assigning proctors, etc)
- Proofreading and editing various email blasts, marketing materials, etc.
- Answering phones (we will provide a work phone) and providing excellent customer service and knowledge of services and products to prospective clients
- Various administrative projects as assigned, such as running reports, creating/updating spreadsheets and documents, etc.
- Correspondence between clients and staff, follow-up with prospective clients
- Matching and connecting potential students with tutors/counselors with sense of urgency
- Data entry into our system and spreadsheets (i.e. new client information, order/payment processing, managing accounts)
- SIGNIFICANT multi-tasking
Job Requirements
MUST HAVE:
- Bachelor’s degree
- Knowledge of MS Word and Excel
- Experience with both Google and Apple products/applications
- Basic administrative experience
- Strong written communication skills
- Professional and warm phone etiquette
- Attention to detail
- Strong multi-tasking skills and ability to prioritize
- Excellent follow-up and follow-through
- Quick response time
- Home office setup (computer, scanner/printer, etc) and ability to work well from home
- Ability/Flexibility to drive to West LA for meetings (1-2x/month)
IDEAL CANDIDATE:
- Familiarity with standardized testing and college application process
Job Type: Full-time
Pay: $23.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Education:
- Bachelor’s (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location