A health services organization in California has a great HEDIS Service Associate I opportunity awaiting highly motivated professional.
In this role, the HEDIS Service Associate I will be responsible for providing basic administrative and telephonic support for department working in a fast paced environment in order to meet deadlines within the project.
Responsibilities:
The HEDIS Service Associate I will be responsible for:
Assisting the Abstractors by utilizing research within the company's claim systems to locate where members received care
Scheduling HEDIS office reviews and confirming next day appointments
Booking appointments, verifying information, and communicating with provider offices efficiently and accurately
Overseeing incoming and outgoing fax documents
Maintaining fax equipment and camera/scanner
Monitoring fax process request records
Assembling and scanning/uploading documents
Copying, verifying, labeling, sorting, and preparing batches
Maintaining tracking log and calendar
Qualifications:
6+ months of related work experience
High School Diploma / GED
Familiarity with Medical terminology
Computer savvy (30 to 40 wpm)
Microsoft Excel proficient
Experience in a Customer Service role and/or Call Center setting
Exceptional phone etiquette
Great interpersonal skills
Excellent communications kills (written and verbal)
Strong attention to detail
Highly organized
Desired Skills:
Prior HEDIS experience