Job Introduction
AMAG Technology is seeking a highly motivated Director of Operations to lead the activities of the Customer Relationship Representatives and Logistics Operations Team.
Main Responsibilities
Ensure Customer Orders are processed and acknowledged within set timeframes
Manage, coach, mentor and develop the staff
Coordinate purchasing activities with customer service, technical support, and other departments to acquire inventory and supplies in a cost effective and timely matter
Demonstrate ability to provide exceptional customer service
Analyze reorder reports and review product demand reports and ensure purchase orders are placed accordingly
Make recommendations to amend customer service policies and procedures.
Work with customers, vendors, management and peers to successfully resolve problems, provide information.
Liaise with Accounting and RMA Receiving Departments to resolve billing and credit problems.
Ensure all customer and vendor and purchase orders are processed according to established work instructions and procedures.
Actively look for ways to help internal and external customers.
Other duties as assigned
The Ideal Candidate
BS/BA degree in Business Management preferred
10+ years of progressively more responsible experience in a manufacturing/distribution office environment including management experience is required
An equivalent combination of education and experience may be considered
Demonstrated ability to provide exceptional customer service.
Solid knowledge of how processes and functions of customer service, purchasing, and returns management interrelate.
Demonstrated ability to meet objectives within deadlines with outstanding follow-through, time management and planning skills.
Strong customer orientation and problem solving skills.
Excellent interpersonal skills with proven productive working relationships with customers, management and peers.
Microsoft Office Computer Skills required.
Experience with Great Plains a plus.
About The Company
AMAG Technology is part of G4S, the worlds largest security company. AMAG Technology, Inc’s Symmetry Security Management Systems can be found in a wide spectrum of markets: government, commercial, education, transportation, healthcare, retail and banking.
AMAG Technology has been at the leading edge of access control technology for over 30 years. As AMAG Technology looks to the future, the next generation of products will bring the core aspects of security to the next step beyond integrated solutions Symmetry.
Why Work for AMAG?
Competitive Salary
Medical, Dental, Vision, and Disability Plans
Life Insurance
Flexible Spending Accounts
Employee Assistance Program
401(k) match
Paid Time Off & Paid Holidays
Employee referral program
Tuition Reimbursement
Professional Certification Reimbursement
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
VEVRAA Federal Contractor