Los Angeles Federal Credit Union provides excellent compensation and comprehensive benefits packages, including career advancement opportunities; outstanding training opportunities; 401K; profit sharing; and excellent health, dental, vision, and life insurance.
Los Angeles Federal Credit Union is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Job Description & Standards
Position Summary:
LAFCU’s Teller provides excellent member service to Members and Non-Members alike that visit one of LAFCU’s branches.
Provides information and promotes credit union products and services to build relationships.
Processes transactions in the general areas of checking, savings, and other credit union products/services.
This position is a full time position and reports to Branch Manager I at the employee’s assigned branch location.
Essential Functions & Responsibilities:
Delivers excellent member service face-to-face to members and non-members alike, with a professional and pleasant attitude at all times.
Assists members in all areas relating to their financial needs per their request(s); includes: responding to questions, performing transaction requests, completing documentation for transactions, resolving complaints, etc.
according to policy and procedures.
Assist members with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
Assists members with service requests, such as wire transfers, PRD, Direct Deposit, check ordering, stop payments, issuing temporary checks, debit card issuance, etc.
Performs various file maintenance including processing requests for a change of address, check orders, and ordering ATM cards, etc.
Informs members and non-members about credit union products and services.
Keeps a clean, organized work area and a professional appearance.
Handles currency, transactions, and confidential information in a responsible manner.
Exercises strong oral and written communication skills to explain Credit Union policies and to resolve basic member concerns in a professional and personable manner.
Utilizes working knowledge of credit union savings and checking products and related services.
Also utilizes basic knowledge of membership criteria, online banking and other digital services provided by the credit union.
Knowledge and skills required including required systems, policies, procedures, etc.
Provides support by cross-training/sharing their knowledge with others as requested.
Provides suggestions for streamlining department and credit union operations.
Performs other requested tasks and miscellaneous functions/duties as assigned by Leads and/or Department Management.
Performance Measurements:
Job, Knowledge Utilizes job knowledge and skills required to perform tasks and job duties/functions.
Including has demonstrated understanding of required systems, policies, procedures, etc.
Skills & Support: Based on individual’s level of knowledge and skills, provides support by cross-training/sharing their knowledge with others as requested.
Quality of Work: Processes financial transactions daily according to credit union policy and procedures, including share withdrawals, transfers, loan payments, deposits, wire transfer request, etc.
with minimal to no errors.
Statistics: Adheres to window availability and readiness to take members and non-members 6.75 hours a day.
Strives to achieve a wait time of 5 minutes or less.
Balancing: Balances daily financial transactions processed both debits and credits.
Communication: Communicates daily with their immediate Manager and Leads re: status of assigned work, work-related problems and member comments on credit union products and services.
Practices open communication with Leads and Department Management on a daily basis.
Open to constructive feedback.
Utilizes Mystery Shop criteria to provide excellent service; scores 90% or higher I shopped.
Accountability: Maintains accountability by taking ownership of member issues and responsibility for one’s own actions and behavior.
Teamwork: Fosters teamwork by cooperating and collaborating with other employees to achieve department goals.
Contributes to a positive work environment and LAFCU’s image by maintaining courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employee satisfaction.
Attendance/Punctuality: Adheres to the credit union’s Attendance and Punctuality policies.
Maintains acceptable standards including being signed on and ready to work by scheduled start time.
Confidentiality: Maintains confidentiality of member accounts, records and related information according to policy/procedures and regulatory privacy rules and regulations.
Security: Adheres to account security protocols in verifying/authenticating member identity accordingly.
Understands and adheres to policies and procedures in compliance with credit union security requirements and regulatory rules and regulations.
Compliance: Understands and adheres to credit union policies, procedures and internal controls in compliance with regulatory rules and regulations, applicable to your job duties/functions and areas of responsibility.
Goal Obtainment: Achieves assigned developmental goals on Performance Evaluations (reviews).
Achieves established goals for sales and member service ratings (Mystery Shop) and sales/product goals when assigned.
Professional Development: Seeks opportunities to increase job knowledge and skills for continued growth.
Qualifications:
Education, Skills and Abilities: High School diploma or equivalent is required.
Accurate and efficient use of computer keyboard.
10-Key knowledge preferred.
Experience: Six months recent teller experience in a financial institution preferred.
Other Skills: Friendly and professional.
Excellent communication skills; sound judgment, attention to detail and ability to write.
Thorough knowledge of all credit union services and programs.
Knowledge of regulations relating to consumer credit and knowledge in basic real estate lending.
Knowledge of new accounts, share certificates and teller experience.
Physical Requirements: Requires standing for 5+ hours a day.
Approximately 2 hours per day for the following activities: standing, walking, bending over, crouching, squatting, carrying, pushing or pulling.
Ability to lift up to 25 lbs.
one hour per day.
Fine dexterity and use of computer keyboards for long periods of time.
Visual skills for computer terminal, printers, calculator and credit union reports.
Visual dexterity in the organization of financial records in chronological or alpha/numerical files.
Also requires repetitive use of hands.