The A&G Management Flex Fulltime Leasing Agent is the community’s sales representative whose primary responsibilities are to greet prospective residents, sell the features, amenities and benefits of the assigned property and properly secure lease agreements from qualified persons.
A Leasing Agent is very customer service oriented and strives to foster an environment where guests, current and prospective residents
– feel welcome and comfortable within their community.
Must be able to work both Saturday and Sunday.
Flex schedule hours will be provided during interview process.
POLICIES AND PROCEDURES Conduct all business in accordance with A&G Management policies and procedures as set forth by the COO, Owners, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal, State & Local Laws.
ADMINISTRATIVE/LEASING Assists with opening the office on time, condition of office, model apartment and show units.
Check and respond to all messages once retrieved from the phone’s mailbox and email, at least
– three times per day.
Maintain a warm and positive customer service demeanor.
Answer telephone calls and handle accordingly, whether the caller is a prospect, resident, request for service, etc.
Transfer calls to the Assistant Manager or Property Manager when appropriate.
Promptly, follow
– up with e-leads in “Inside”.
Send ‘thank you for visiting” emails to prospective residents.
Schedule appointments with prospect, for tours.
Must be knowledgeable of all phases of leasing and resident retention.
Greet, qualify, and determine needs and preferences for prospective residents.
Complete guest card and input information into “Inside”.
Guide community tours with prospective residents and sell its features, amenities, and benefits.
Review lease applications for completion then, submit credit and criminal screening for processing.
Property Manager must review screening result to determine a final approval/denial.
Review additional move-in paperwork and explain the terms of said agreement and addendum with new resident(s) at move in.
Prepare lease agreement and move-in paperwork.
Conduct and execute electronic lease signing via DocuSign to capture the required initials & signatures for each lease signer.
Process move-ins and move-outs in AMSI.
Submit various reports to corporate, in a timely fashion
– on a weekly and monthly basis as necessary/required.
Compose and maintain miscellaneous resident communication logs, as needed.
Accepts service requests from residents.
Conduct service follow-up calls for quality, completion, and satisfaction, with a set percentage of residents
– upon completion.
Ask the qualifying COVID-19 questions, when accepting a resident’s service request and prior to entering a home, as to protect the safety/health of our team.
Compose and maintain miscellaneous resident communication logs, as needed.
Enter third party insurance information into database, as needed.
Take inventory of office supplies on periodic basis, and report to Property Manager.
INSPECTIONS Physically and visually inspect community grounds, while moving about.
Consistently ensure that the property’s appearance is in line with the company and the owner’s established standards (i.e.
signage, flags, awnings, grounds/curb appeal, offices, vacant units, hallways, landscaping, laundry facilities, fitness center, and the overall condition of the property, etc.).
Perform a lite wipe up of vacant units when necessary.
Assist with inspections, when needed.
Ask the qualifying COVID-19 questions, on the morning of a scheduled inspection
– as to maintain the safety/health of our team and residents, as needed.
Report parking violations, that qualify for a tag and tow.
MARKETING Conduct weekly market survey.
Shop competition and have knowledge of neighborhood market trends and conditions.
Review A&G website every Tuesday for accuracy.
Report any inconsistencies to Assistant Manager, Property Manager, and corporate immediately.
GENERAL Assist with additional tasks, projects and responsibilities as assigned by Assistant Manager, Property Manager, or Regional Director of Sales and Leasing.
Complete required GROW online education courses.
Assist with planning, and participate in
– resident/community events, when needed.
Attend all meetings, trainings and/or seminars/webinars, pertaining to property management, as required.
Be available to provide assistance at additional communities and weekends when necessary.
Be aware of emergency procedures including telephone, internet service interruptions, and fire/natural disaster procedures