COMPANY OVERVIEW
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
JOB DESCRIPTION
Employee Relations work is focused on promoting a positive workplace environment through employee communication and engagement including:
Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)
Coaching managers and employees through the performance management process
Conducting training sessions for managers to improve employee relations and people skills
Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)
Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, work lifestyle programs, on-boarding programs, diversity and inclusion programs and training, etc.)
Coaching managers and employees through the performance management process
Conducting training sessions for managers to improve employee relations and people skills
Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
HR-specific communications (e.g., employment terms and conditions, company codes of conduct, workforce reductions, etc.)
RESPONSIBILITIES
Provide human resources management and guidance to the field.
Advises and guides operations peers and builds relationships w/ management teammates.
Develops and executes action plans to proactively resolve employee concerns and drives engagement.
Facilitates region-level talent management.
Ensures compliance with federal, state, and local laws and regulations and company policies and procedures for multiple facilities.
Executes HR business plans for the regional level.
Manages the recruiting process for potential management associates.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Oversees, communicates and drives the consistent implementation of the company’s human resource (HR) practices, systems, and personnel-related activities in multiple facilities by and counseling regional, area leaders, and store managers to ensure consistent execution of policies, programs, and initiatives in the division.
Provides and supports the implementation of business solutions.
Other duties as assigned
Advises and guides operations peers and builds relationships w/ management teammates.
Develops and executes action plans to proactively resolve employee concerns and drives engagement.
Facilitates region-level talent management.
Ensures compliance with federal, state, and local laws and regulations and company policies and procedures for multiple facilities.
Executes HR business plans for the regional level.
Manages the recruiting process for potential management associates.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Oversees, communicates and drives the consistent implementation of the company’s human resource (HR) practices, systems, and personnel-related activities in multiple facilities by and counseling regional, area leaders, and store managers to ensure consistent execution of policies, programs, and initiatives in the division.
Provides and supports the implementation of business solutions.
Other duties as assigned
QUALIFICATIONS
Bachelors degree required.
Requires a minimum of 3-5 years experience in Human Resources in a multi-unit retailer or equivalent industry experience.
Strong leadership and organizational skills.
Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
Experience in talent acquisition, learning and development, engagement/retention, performance management, recognition and rewards, and HR policies and procedures, preferably in a retail environment.
Experience and ability to coach and develop managers, preferably in a retail environment.
 Ultra professional person who is independent and a self-motivator with a strong sense of urgency.
Ability to travel 60% of the time as needed to Support HR Strategy and projects.
Ability to form strong partnerships across reporting relationships.
Ability to analyze information, identify root causes and develop/implement approved solutions
 Microsoft Office computer skills including Word, Excel and Outlook.
SPHR/PHR preferred.Â
Requires a minimum of 3-5 years experience in Human Resources in a multi-unit retailer or equivalent industry experience.
Strong leadership and organizational skills.
Effective oral and written communication skills necessary to communicate with all levels of internal and external team members and customers.
Experience in talent acquisition, learning and development, engagement/retention, performance management, recognition and rewards, and HR policies and procedures, preferably in a retail environment.
Experience and ability to coach and develop managers, preferably in a retail environment.
 Ultra professional person who is independent and a self-motivator with a strong sense of urgency.
Ability to travel 60% of the time as needed to Support HR Strategy and projects.
Ability to form strong partnerships across reporting relationships.
Ability to analyze information, identify root causes and develop/implement approved solutions
 Microsoft Office computer skills including Word, Excel and Outlook.
SPHR/PHR preferred.Â
EMPLOYEE TYPE
Regular : Full time