IT Field Services Specialist
Location: Los Angeles, CA
WHO WE ARE:
REEF KITCHEN is a leading venture-backed food-tech startup aimed at revolutionizing the way restaurants operate and the way customers experience dining.
We enable food and beverage brands to launch and expand their reach through delivery-only and tech enabled kitchens, with no investment in infrastructure or operations.
We are headquartered in Miami, FL and rapidly expanding across the US.
If you thrive in an entrepreneurial environment and want to be part of a fun team and a values-driven culture driving the digital disruption of the restaurant industry, then read on!
WHAT YOULL DO (Essential Functions):
The IT FIELD SERVICES SPECIALIST is an engineer capable of delivering up to Level 3 technical support.
The specialist additionally possesses basic management skills, including planning, setting priorities, providing root cause analysis, and problem resolution and resource coordination.
The specialist maintains a results-oriented focus and actively seeks responsibility and accountability for results.
Meets regularly with the CIO or CTO (frequency to be determined based on need).
Ideal candidate will have flexibility with hours and ability to work weekends as needed.
Troubleshoot or support the following:
Documentation of infrastructure and IT assets
Routine and preventive maintenance of servers, workstations and user devices
Levels 1, 2 and 3 end user support
HW and SW installations and upgrades
Network security including firewalls, login access, remote access
Documentation of user support processes and standards
IT tasks involving shared resources for remote users
Internet connectivity
Maintain and document implementation plans
Test / troubleshoot unknown networking problems
Terminate Ethernet cables if needed
Maintain and document implementation plans
Test / troubleshoot unknown problems
Terminate Ethernet cables if needed
Management of Firewall Equipment and accessories
Coordination of any software installations/upgrades throughout the remote offices
Scheduling and management of all IS related tasks involving shared resources such as customer vertical market applications and remote access software
Administration of network security including firewalls, login IDs and passwords in remote locations
Daily maintenance and procedures for servers and workstations including remote locations equipment
Remote access support all offices
3rd Level technical support all offices
Procedures for Internet connectivity and Phone System administration and support
Essential Functions IT Field Services Lead
Levels 1,2 and 3 technical support (delivered remotely and after-hours)
Network security for customer’s remote offices
IT asset procurement; inventory & vendor management
Management of Incident response protocols
Remote location integration
– technical and administrative
Management of outsourced technical staff
Accounting, billing, tracking documentation
Network expansion; VOIP and telephony resources
Management and coordination of department or office move planning and systems installations
Install / configure of kitchen hardware including terminals, handhelds, printers and other peripherals
Install networking devices including routers and wireless access points
Maintain and document implementation plans
Remote Sites
Coordination of any software installations/upgrades throughout the remote offices
Scheduling and management of all IS related tasks involving shared resources such as customer vertical market applications and remote access software
Administration of network security including firewalls, login IDs and passwords in remote locations
Daily maintenance and procedures for servers and workstations for remote locations
Remote access support all offices
3rd Level technical support all offices
Internet connectivity
Network:
Hardware/Software requirements for the network and office expansions
Corporate Technical policy decisions and negotiations
Technical integration with remote locations
Coordination and negotiation with third party vendors
Internet connectivity configuration/development and ordering process
4th Level support escalation for all offices
Management of any additional staff requirements and resources
Design and Approval of requirements for new hardware and software
New office/expansion coordination and implementation
Inventory management
Test and troubleshoot issues with network communication
Conduct thorough inspections of cable lines to ensure the system is working correctly Repair related poles and towers to resolve cable issues
Pull, route, or label CAT5 or CAT6 cable
Install various support structures, including cable racks, j-hooks, innerduct, and other related structures
Communicate and collaborate with other members of the field service team to resolve complex issues
WHAT WERE LOOKING FOR:
4 -Year Degree (Computer Science or similar IT degree a plus)
Ten plus years experience in Management of IT services and delivery
Solid understanding of business applications and technologies used by small to midsize companies
Excellent written and verbal communication skills
Excellent problem-solving and mediation to quickly resolve technology issues to the companys benefit
Experience with Virtual Technology including VMware, Host servers and SAN Technology
Experience with logistics and inventory management
Experience with Network Design and Architecture, VLAN structure, Sub-netting and System Integration technologies and requirements
Bachelors degree in computer science, information systems, or systems management; an applicable certification is important
Background in Food & Beverage industry and strong understanding of online ordering and delivery systems
Robust interpersonal and communication skills, with a strong customer service focus
A disciplined approach with high attention to detail, creativity and innovation
Ability to work under strict timelines and un-supervised
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Hardware installation and testing as needed
Pull, route, or label Cat6e as needed
Frequently operate small office equipment such as computer, calculator, copier/printer
Will remain in seated position for extended periods of time
BENEFITS:
Unique opportunity to be part an early stage and fast-growing startup driving disruption in the food-tech space
Work with a smart, dedicated and passionate team in vibrant culture
Competitive compensation and equity benefits
WORKING CONDITIONS:
Normal lifting, sitting, computer exposure for an office-based role
Extensive time in front of a computer screen, data entry and analysis
REEF Technology is an equal opportunity employer, and we value diversity at our company.
REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.